Troubleshooting Syncing

Background Syncing Not Working

iOS has several restrictions on background processing, which can affect the frequency of updates delivered in the background. In general you should be aware of the following:

  • Health data is encrypted and inaccessible while your device is locked. This means it is not possible to access and sync new data while your phone is locked.

  • Health Auto Export will attempt to fulfill the request to sync data at the defined Sync Cadence interval, however this is not a guaranteed update frequency. The application will request background processing time; however, it is at the discretion of the operating system to allow the app to run in the background at any given moment.

  • Overall device usage patterns, app usage patterns, battery life, and more affect the system’s determination of which apps run and when they are allowed to run. Syncing will tend to occur more frequently when battery level is above 50%, during charging and when connected to Wi-Fi.

  • To help with this, Health Auto Export Automations will run automatically when opened in the foreground.

Useful Tips

The following are some tips and things to keep in mind for feature-specific performance improvements:

Auto Sync (Sync to Mac/iPad)

  • Charge your device and open Health Auto Export in the foreground. on the Auto Sync screen to allow the app to sync data more quickly.

  • Add the Auto Sync widget to your Home Screen to complement iOS background app updates.

Custom Automations

  • Add the Automations widget to your Home Screen to complement iOS background app updates.

  • The Sync Interval setting on custom automations, is not a guaranteed interval, this should be thought of as the minimum interval between syncs and can be useful if API requests are rate limited or to help manage battery consumption.

  • Complement your custom automations with Shortcuts. Shortcuts can be triggered at a specific time, or combined with actions from other apps to extend functionality.

Additional Assistance

If these steps were unsuccessful, please contact support for further assistance.